Returns Policy
We hope you love your Solasta Swim pieces as much as we loved creating them.
If for any reason your order isn’t quite right, we’re happy to accept returns subject to the conditions below.
Returns Window
Returns must be requested within 14 days of delivery.
Items must be returned within 14 days of your return being approved.
Eligibility
To be eligible for a return, all items must be:
• unworn
• unwashed
• in original condition
• free from makeup, fake tan, deodorant, perfume, or any marks
• returned with all tags and hygiene liners fully intact
• returned in their original packaging - returning items in their original packaging helps protect the garments during transit and ensures they arrive back to us in suitable condition.
For hygiene reasons, we cannot accept returns on items where the hygiene seal has been removed, damaged, or where the item shows signs of wear.
Return Postage
As a small independent brand producing in limited quantities, we kindly ask customers to cover return shipping costs unless an item arrives faulty or incorrect.
Covering return postage helps us continue creating consciously made, small-batch collections without increasing prices unnecessarily.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Original shipping costs are non-refundable.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at hello@solastaswim.com with your order number and photographs of the issue.
Exchanges
If you require a different size, please begin a return request and place a new order for your preferred size, subject to availability.
Refunds
Once your return has been received and inspected, refunds will be processed back to your original payment method within 5–10 business days.
Pre-Order Items
Please note that pre-order items are produced in small batches and may occasionally have extended shipping timelines. Estimated dispatch dates will always be stated on the product page at the time of purchase.
Start a Return
To begin a return or exchange request, please visit our Start a Return page.